SHIPPING & RETURNS
SHIPPING & RETURNS
Reentry Essentials is committed to the complete satisfaction of everyone who purchases our products or services, or otherwise engages with us in furtherance of our mission.
Our shipping and return policies reflect an unrivalled commitment to our clients, customers and those who visit our website for resources and assistance. We make the shipping and return process quick and easy so you're able to focus on what's really important - the lives you change, through the work you do!
SHIPPING POLICY
We work to ensure all orders ship using the most economical and efficient method available. During the checkout process you will be presented with customized shipping options based on the items in your cart. Our default shipping method is USPS with delivery confirmation.
We can ship to virtually any address in the world. However, there may be shipping restrictions based on the items purchased and international regulations. In some instances, certain orders may require additional processing.
When you place an order, our system will automatically estimate your shipping fees and possible delivery dates based on the item weight, availability and chosen delivery method. Depending on your chosen delivery method, estimated delivery dates may appear on the shipping quote page for your review.
The shipping rates for many of the items we sell are based on weight. The weight of each item can be found on its corresponding detail page. To reflect the policies of our shipping partners, all weights are rounded up the next full pound at checkout.
If your order requires special shipping or handling, please [ contact us ] prior to finalizing your order and we will work to accommodate your needs. Your complete satisfaction is our top priority.
BULK ORDERS
If you are ordering individual or classroom quantities beyond what is provided in the product detail page, your order may qualify as a bulk order. In many cases, bulk orders are eligible for discounted shipping rates not available online through our automated system. Please [ contact us ] prior to finalizing your order and we will work to ensure you're able to benefit from our bulk shipping rates.
RETURN POLICY
We accept returns of most new, unopened items within 30 days of delivery for a full refund. We will also assume responsibility for return shipping fees if the return is a result of our error (e.g. receipt of an incorrect or defective item).
You should expect to receive your refund within 21 days of providing your package to the designated return shipper. However, in most cases you will receive your refund much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 8 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your financial institution to process our refund request (5 to 7 business days).
If you're not completely satisfied with a product or service and wish to request a refund or replacement, please [ contact us ] with your order number and the reason(s) for your request. A specialist will review your inquiry and provide assistance processing your request in a timely manner.
Reentry Essentials is committed to the complete satisfaction of everyone who purchases our products or services, or otherwise engages with us in furtherance of our mission.
Our shipping and return policies reflect an unrivalled commitment to our clients, customers and those who visit our website for resources and assistance. We make the shipping and return process quick and easy so you're able to focus on what's really important - the lives you change, through the work you do!
SHIPPING POLICY
We work to ensure all orders ship using the most economical and efficient method available. During the checkout process you will be presented with customized shipping options based on the items in your cart. Our default shipping method is USPS with delivery confirmation.
We can ship to virtually any address in the world. However, there may be shipping restrictions based on the items purchased and international regulations. In some instances, certain orders may require additional processing.
When you place an order, our system will automatically estimate your shipping fees and possible delivery dates based on the item weight, availability and chosen delivery method. Depending on your chosen delivery method, estimated delivery dates may appear on the shipping quote page for your review.
The shipping rates for many of the items we sell are based on weight. The weight of each item can be found on its corresponding detail page. To reflect the policies of our shipping partners, all weights are rounded up the next full pound at checkout.
If your order requires special shipping or handling, please [ contact us ] prior to finalizing your order and we will work to accommodate your needs. Your complete satisfaction is our top priority.
BULK ORDERS
If you are ordering individual or classroom quantities beyond what is provided in the product detail page, your order may qualify as a bulk order. In many cases, bulk orders are eligible for discounted shipping rates not available online through our automated system. Please [ contact us ] prior to finalizing your order and we will work to ensure you're able to benefit from our bulk shipping rates.
RETURN POLICY
We accept returns of most new, unopened items within 30 days of delivery for a full refund. We will also assume responsibility for return shipping fees if the return is a result of our error (e.g. receipt of an incorrect or defective item).
You should expect to receive your refund within 21 days of providing your package to the designated return shipper. However, in most cases you will receive your refund much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 8 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your financial institution to process our refund request (5 to 7 business days).
If you're not completely satisfied with a product or service and wish to request a refund or replacement, please [ contact us ] with your order number and the reason(s) for your request. A specialist will review your inquiry and provide assistance processing your request in a timely manner.
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