TELEPHONE ETIQUETTE: SENDING AND RECEIVING THE RIGHT MESSAGE

This training course builds strong families, empowers communities, and promotes education and training. The telephone is the single most common business tool and its proper use is an essential skill in many jobs. This training course explains how correct use can either help or hurt business, discuss proper use, courtesies, and message taking, and offers ways to practice these new skills. 
This training course includes a certificate of achievement upon successful completion.

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